Faq
Frequently Asked Questions
Product Information
What types of furniture do you offer?
YugenFurni specializes in four main categories: Seating & Lying Furniture (sofas, chairs, beds), Storage Furniture (wardrobes, cabinets, shelves), Table & Desk Furniture (dining tables, office desks, coffee tables), and Auxiliary Furniture (side tables, consoles, decorative pieces).
Are your furniture pieces assembled?
Most of our furniture requires assembly. Each product page specifies the assembly requirements, and we provide detailed instruction manuals with all necessary hardware included.
What materials are used in your furniture?
We use high-quality materials including solid wood, engineered wood, metal, glass, and premium upholstery fabrics. Specific material information is available on each product detail page.
Shipping & Delivery
What are your shipping options?
We offer standard and express shipping options. Delivery times vary based on your location and product availability. Estimated delivery times are provided during checkout.
Do you offer international shipping?
Currently, we ship to select countries. Please check our shipping information page or contact us at [email protected] to confirm if we deliver to your location.
How is my furniture packaged for delivery?
All furniture is carefully packaged in protective materials to prevent damage during transit. Large items may be delivered via freight service with additional handling requirements.
Returns & Warranty
What is your return policy?
We offer a 30-day return policy for unused items in original packaging. Custom-made or assembled furniture may have different return conditions. Please review our complete return policy for details.
Do your products come with warranty?
Yes, most products include manufacturer warranties ranging from 1-5 years depending on the item. Warranty details are provided with your purchase documentation.
What if my furniture arrives damaged?
Please inspect your delivery immediately. If you notice any damage, contact us within 48 hours at [email protected] with photos of the damage and your order number.
Payment & Orders
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods available in your region.
Can I modify or cancel my order?
Order modifications or cancellations are possible within 2 hours of placement. After this period, please contact us immediately at [email protected] and we'll assist if the order hasn't entered processing.
When will I be charged for my order?
Payment is processed immediately when you place your order. For pre-order items, you'll be charged when the item ships.
Can't find the answer you're looking for? Contact our support team at [email protected] and we'll be happy to assist you.
