Refund policy
At YugenFurni, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your furniture item, we offer a straightforward refund process according to the terms outlined below.
Refund Eligibility
- Items must be returned in original condition: unused, unassembled, and with all original packaging and tags
- Returns must be initiated within 30 days of delivery date
- Custom-made or personalized furniture items are not eligible for refund
- Furniture showing signs of use, damage, or missing components cannot be refunded
- Proof of purchase is required for all refund requests
Return Process
- Contact our customer service team at [email protected] to initiate your return
- Include your order number and reason for return in your email
- We will provide you with return instructions and shipping details
- Pack the item securely in its original packaging
- Once we receive and inspect your returned item, we will process your refund
Refund Information
- Refunds will be issued to the original payment method used for purchase
- Processing time: 5-10 business days after we receive your returned item
- Original shipping charges are non-refundable
- Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective
Damaged or Defective Items
If your furniture arrives damaged or defective, please contact us immediately at [email protected] within 7 days of delivery. We will arrange for a replacement, repair, or full refund at no additional cost to you.
Need Assistance?
For any questions regarding our refund policy or to initiate a return, please contact our support team at [email protected]. We typically respond within 24-48 hours during business days.
